Our privacy policy

Big River Insulation, LLC is dedicated to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the personal information you provide when using our website and services. By accessing our site, you consent to the terms outlined in this policy.

1. Information We Collect

We collect two types of information: personal information that you provide voluntarily and non-personal information collected automatically.

Personal Information:

You may provide personal details when you:

  • Contact us through the website or by phone

  • Request a free estimate

  • Subscribe to our newsletter or promotional communications

  • Provide feedback, inquiries, or other requests

The personal information we collect can include:

  • Full name

  • Email address

  • Phone number

  • Physical address (if relevant)

  • Any other information you choose to submit in your inquiry or communication

Non-Personal Information:

This is collected automatically through cookies and other tracking technologies. This can include:

  • IP address

  • Browser type and version

  • Operating system

  • Pages visited, time spent on our site, and referring URLs

  • Device type (e.g., desktop, mobile, tablet)

2. How We Use Your Information

We use the collected information for various purposes, including:

  • Providing Services: We use your personal details to respond to inquiries, process estimates, deliver services, and offer customer support.

  • Improving User Experience: Non-personal information helps us understand how visitors navigate our site, enabling us to improve its functionality and user-friendliness.

  • Marketing Communications: If you subscribe to our newsletters or promotional updates, we use your information to send relevant content, offers, or updates. You can opt out of these communications at any time.

  • Transaction Processing: When necessary, your personal information will be used to process payments or service-related communications.

  • Legal Compliance: If required, we may share your information to comply with legal obligations, enforce our policies, or protect our rights.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted partners or service providers who help us operate our business or deliver services to you. These parties are bound by confidentiality agreements and are only given access to the necessary data to perform their services.

In rare cases, we may disclose your information if:

  • Required by law, regulation, or legal process (e.g., a court order)

  • Necessary to protect the rights, property, or safety of Big River Insulation, LLC, our customers, or others

  • Part of a business transaction, such as a merger, acquisition, or asset sale, where information is transferred as part of that process

4. Data Security

We take your privacy seriously and implement industry-standard measures to protect your personal information. This includes using secure connections, encryption, and secure servers to safeguard data against unauthorized access, disclosure, or destruction. However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Cookies are small data files placed on your device by our website. We use cookies to improve your browsing experience and analyze traffic. They allow us to:

  • Remember your preferences for future visits

  • Understand how users engage with our site

  • Monitor site performance and troubleshoot issues

You can control the use of cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website and your experience on it.

6. Your Rights

You have certain rights regarding your personal information. These include:

  • Access to Your Information: You can request to see the personal data we hold about you.

  • Correction of Data: You have the right to request corrections or updates to your personal information to ensure accuracy.

  • Marketing Preferences: You can opt out of receiving marketing communications from us at any time. Each communication will provide an option to unsubscribe or update your preferences.

To exercise these rights or inquire further, please contact us at bigriverinsulation@gmail.com.

7. Links to Third-Party Websites

Our website may contain links to other sites that are not operated by Big River Insulation, LLC. We are not responsible for the privacy practices or content of these third-party websites. We recommend reviewing the privacy policies of any third-party sites you visit to understand how they collect and use your information.

8. Changes to This Policy

Big River Insulation, LLC reserves the right to update this Privacy Policy at any time. We will post any changes on this page and update the effective date accordingly. We encourage you to periodically review this policy to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

Big River Insulation, LLC
Email: bigriverinsulation@gmail.com